Front Desk Concierge

Company: Mandara Spa Job Type: Full-Time Location: Land-Based Spa Department: Guest Services

ABOUT MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts, and the spirit of generosity from which we perform your service. Namaste.

Mandara Spa is a premier brand of OneSpaWorld, the world's leading spa and wellness company.

POSITION OVERVIEW

The Front Desk Concierge is the first point of contact for every Mandara Spa guest and plays a vital role in shaping the overall spa experience. This position is responsible for delivering a warm, professional welcome, managing appointments and guest flow, and supporting the team in achieving service excellence and retail goals. The ideal candidate is polished, organized, and genuinely passionate about guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and check in guests in a warm, professional manner consistent with Mandara Spa standards
• Manage appointment scheduling, confirmations, and cancellations using the spa's booking system (Book4Time experience highly desirable)
• Answer incoming calls and respond to guest inquiries with courtesy, accuracy, and efficiency
• Provide guests with full orientation to spa facilities, services, and current promotions
• Process payments, manage cash handling, and accurately close out guest transactions at point of sale
• Promote and upsell spa services, packages, and retail products to support revenue goals
• Coordinate communication between front desk and treatment staff to ensure seamless guest flow
• Maintain cleanliness, organization, and presentation of the front desk and reception area at all times
• Assist with opening and closing procedures as assigned
• Handle guest concerns professionally, resolving issues promptly and escalating to management when appropriate

QUALIFICATIONS

• Minimum 1 year of experience in a front desk, reception, or customer service role; spa or hospitality experience a plus
• Friendly, professional demeanor with a genuine commitment to guest satisfaction
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment
• Proficiency with point of sale systems; Book4Time knowledge highly desirable
• Computer literate with proficient typing skills
• Proficiency in Microsoft Office 365 (Outlook mail and calendar, Word, Excel)
• Effective written and verbal communication skills
• Sales-motivated with a positive, team-player attitude
• Responsible, dependable, and able to work with minimal supervision
• Flexible availability including evenings, weekends, and holidays

PREFERRED QUALIFICATIONS

• Experience in a luxury spa, hotel, or resort environment
• Familiarity with Elemis or other professional spa product lines
• Bilingual a plus

WHAT WE OFFER

• A collaborative, team-oriented work environment in a luxury spa setting
• Ongoing professional development and product training opportunities
• Access to premium professional spa products
• Career growth within a global organization

Mandara Spa, a brand of OneSpaWorld, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.