Spa Supervisor

Company: Mandara Spa Job Type: Full-Time Location: Land-Based Spa, The Bahamas Department: Spa Operations

ARE YOU READY TO LEAD, INSPIRE, AND ELEVATE?

Mandara Spa is looking for a dynamic, energetic Spa Supervisor who is passionate about people, driven by results, and ready to make an impact. If you thrive in a fast-paced luxury environment, love developing teams, and believe that exceptional guest experiences start with exceptional leadership — we want to meet you.

ABOUT MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts, and the spirit of generosity from which we perform your service. Namaste.

Mandara Spa is a premier brand of OneSpaWorld, the world's leading spa and wellness company.

POSITION OVERVIEW

The Spa Supervisor is the heartbeat of daily spa operations — a confident, people-first leader who drives service excellence, motivates the concierge and spa attendant teams, and ensures every guest experience reflects the Mandara standard of luxurious, healing care. This is your opportunity to step into a role where your energy, ideas, and leadership directly shape the guest journey and the success of the spa.

RESPONSIBILITIES AND DUTIES

Guest Experience & Operations

• Serve as Manager on Duty (MOD) daily, setting the tone for service excellence across all departments
• Direct guest flow at the front desk; check in and check out guests and escort them to service areas including locker rooms, massage areas, nail studio, fitness facilities, and more
• Respond to guest satisfaction survey comments daily; effectively handle and resolve complaints and billing inquiries with professionalism and care
• Conduct quality control walkthroughs, monitoring the spa with a critical eye to ensure all standards are met, including retail visual merchandising

Team Leadership & Development

• Manage, motivate, and coach the concierge and spa attendant teams to achieve sales goals and deliver outstanding service
• Provide back-up support, guidance, and mentorship to the concierge team to help them excel in their roles
• Handle and resolve staff inquiries and concerns in a timely, solution-focused manner
• Create and manage schedules for concierge and spa attendant teams

Revenue & Retail

• Track hourly sales to ensure the team meets retail penetration goals
• Ensure the concierge team adheres to booking standards and is fully informed on current promotions
• Actively promote and sell spa memberships, hotel and spa packages, and seasonal marketing promotions
• Ensure data integrity in the POS system by maintaining correct SKUs, pricing, and discounts

Administration & Finance

• Oversee opening and closing procedures and all cash handling protocols
• Assist with payroll duties with accuracy and adherence to deadlines
• Participate in spa inventory management
• Research and resolve customer billing inquiries promptly

Groups & Weddings

• Send welcome letters to all incoming groups and wedding parties
• Schedule and confirm spa appointments for blocked group bookings
• Greet incoming brides and group coordinators and provide spa facility tours
• Prepare sales agreements and manage spa billing for group and wedding events

QUALIFICATIONS AND SKILLS

Experience

• Minimum 1 year of supervisory experience in a spa environment, OR minimum 6 months in a senior concierge role at a Mandara, Elemis, or Bliss spa (internal candidates)
• Minimum 1 year of experience with a Point of Sale or spa operating system; Book4Time experience highly desirable
• Experience in a customer service-facing environment with phone handling; retail experience a plus

Technical Knowledge

• Knowledge of basic accounting principles
• Proficiency in Microsoft Office 365 (Outlook, Word, Excel); computer literate with strong typing skills
• Ability to operate basic business equipment (calculator, fax, printer, copier)
• Excellent listening, verbal, and written communication skills

Required Abilities

• Must meet Bahamas Work Authorization requirements
• Exemplary guest care, service excellence, and attention to detail
• Cooperative, positive attitude with the ability to interact professionally and with sensitivity to guests and coworkers
• High personal standards: self-motivated, team player, responsible, and dependable
• Professional appearance and polished phone and in-person guest etiquette at all times
• Flexibility to work varying schedules including evenings, weekends, and holidays in line with the cyclical nature of the hospitality industry

THIS IS YOUR MOMENT.

If you are ready to bring your passion, energy, and leadership to one of the world's most respected luxury spa brands, we want to hear from you. Step into a role where every day you lead a team, elevate experiences, and make a difference — all within a culture rooted in the healing spirit of Bali.

Mandara Spa, a brand of OneSpaWorld, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.