Spa Director – Mandara Spa | Swan and Dolphin Hotel, Orlando, FL

About Mandara Spa

Our journey began on the spiritual island of Bali, where the healing arts are passed down through generations. At Mandara Spa, we combine this rich heritage with modern European techniques to create luxurious, transformative experiences for every guest.

Every Mandara Spa is unique, reflecting the local culture while honoring our Balinese roots. What unites us is our commitment to service excellence, the art of healing, and the spirit of generosity. Namaste.

Position Summary

We are seeking a Spa Director to oversee the day-to-day operations of the spa, salon, and retail areas. This role is responsible for:

• Delivering exceptional guest service and satisfaction

• Driving spa revenue and retail sales

• Managing and training staff to meet financial and service goals

• Maintaining budget control and operational efficiency

Key Responsibilities

Operations & Revenue Management

• Oversee all spa operations, ensuring smooth service delivery and compliance with policies.

• Implement programs to achieve monthly financial objectives and retail-to-service sales ratios.

• Analyze sales, forecast revenue, and monitor staffing and labor costs.

Staff Management & Development

• Lead, train, and motivate spa and salon teams, ensuring service excellence.

• Conduct staff evaluations and performance appraisals.

• Recruit and onboard new employees; ensure all training is documented.

Customer Experience

• Respond promptly to guest concerns and resolve issues to minimize revenue loss.

• Ensure all team members provide exceptional service consistent with Mandara Spa standards.

• Maintain a safe, clean, and welcoming environment.

Retail & Inventory

• Monitor inventory, back-stock, and retail sales goals.

• Train staff on product knowledge and promotions.

Administrative

• Prepare staff schedules, manage payroll, and control overtime.

• Maintain communication with Regional Director and Facilities regarding operations and site needs.

Qualifications

Education & Experience

• Degree in Business, Marketing, Hospitality, or equivalent experience.

• Minimum 3 years’ experience in sales/retail management in a high-volume, customer-focused environment.

• Spa supervisor/management experience required; proven track record in meeting financial objectives.

• Experience with Point of Sale systems (Book4Time preferred).

Skills & Competencies

• Excellent communication, organizational, and problem-solving skills.

• Strong leadership, coaching, and team-building abilities.

• Ability to work flexible hours, including weekends, evenings, and holidays.

• Proficient in Microsoft Office; comfortable with email and basic business systems.

Physical Requirements

• Ability to occasionally lift up to 25 lbs.

• Ability to travel between spa locations if managing multiple sites.

Benefits & Perks

• Competitive health, vision, and dental insurance

• 401(k) savings plan

• Paid time off and sick leave

• Employee spa service and retail discounts, plus Friends & Family program