OneSpaWorld

Operations Manager

Nassau, Bahamas - Full Time

Company Overview | Mandara Spa

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste. 

Primary functions include, but are not limited to: (1) Providing outstanding service excellence, (2) assisting Spa Director in the generation and enhancement of revenue and (3) establishing and maintaining smooth and consistent flow of general spa operations. (4) Retail store inventory, management and training.

Job Specifications/Qualifications:  (Min. knowledge, skills, and abilities required)          .

- Education/Training (or  equivalent):  H.S. Diploma   College Degree*   Certification/License

*desirable

- Experience:  (Type of work experience, min. number of years):

At least two years of experience working with a Point of Sale (i.e. Book4Time knowledge desirable) and answering phones in a customer service environment.

Minimum two years supervisory experience in a high volume customer service focused environment, preferably retail. Spa experiences a plus.

- Technical or Administrative Knowledge:

  • Computer literate with good typing skills.
  • Microsoft Office experience: word, excel, PowerPoint.
  • Able to check and respond to emails.
  • Able to effective written communication skills.
  • Able to write legibly.
  • Able to operate basic business machines (i.e. calculator, fax, printer, copier) Computer literate with good typing skills.

- Required Skills and Abilities and/or:

  • High personal standards and values.
  • Ability to work with minimal supervision.
  • Excellent client care, service excellence and attention to detail.
  • Demonstrate sound follow-through, effective time management with sense of urgency and prioritization to complete all tasks and projects. Delegate and follow-up.
  • Demonstrate sound decision making ability for the best needs of the business.
  • Self-motivated. Able to encourage a positive and focused team at all times.
  • Demonstrate pleasant and appropriate phone etiquette.
  • Excellent listening and verbal skills.
  • Effective communicator.
  • Knowledge of basic accounting principles
  • Exceptional teamwork skills.
  • Responsible and dependable.
  • Flexible and Cooperative,
  • Maintains a professional appearance and demeanor at all times,
  • Serves as an involved, hands-on effective manager, mentor and leader.

Apply: Operations Manager
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This position is only available for candidates that already have work authorization in the Bahamas. Do you have work authorization in the Bahamas?*
The salary range for this position is between $32,000-$40,000 per year. Is this salary range acceptable to you?*
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